We are not the ones who organize the events, so if you want more info you should contact the organizer of the event. You can find their data in the event's page
After the purchase we send you an email that includes the tickets. If you don't see it, make sure you check the spam folder. Also search in the search bar these terms “Hey! Here are your tickets"
If you still can’t find them, fill in the contact form at the end of this page.
Review question "My event has been canceled"
If you see the charge in your bank statement but didn’t received the order confirmation email, contact us from the email address you used to make the purchased and include:
● Name of the event
● Date and time of purchase
● Total amount
● Last four digits of the card used to buy the tickets
<span style="font-family: Arial;"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--></span><span style="font-family: Arial;"><br></span><span style="font-family: Arial;"><br></span>Sometimes, to complete the purchase, your bank requests an additional step, such as entering a code sent by SMS or the position of a coordinate card.
If you have a problem with this step, contact your bank. If the problem is different, fill in the contact form at the end of this page.
You must request it to the event organizer.
You can contact the organizer through their website or their social networks.
Make sure you use the latest version of Google Chrome or Mozilla Firefox. If you still can’t purchase, fill in the contact form at the end of this page, explaining which tickets you want to buy and we’ll help you.
You cannot change the name of the ticket.
If the tickets you purchased are not nominative (the event organizer only asks for the buyer’s name and not each attendee’s name) any person can attend.
If your tickets are nominative, check "I want to change the name of my ticket".
We’ll refund the ticket provided it’s an error rather than different purchases. Contact us from the email address you used to make the purchase and include:
● Name of the event
● Number of tickets bought on each purchase
● Amount of each purchase
● Date and time of purchases
● Last four digits of the card used for purchased
No.
The order confirmation email you received after the purchase contains your ticket in passwallet (for Android and iPhone) and PDF format. Just show the ticket in any of those formats when entering the venue of the event.
If you still have doubts, write us to hola@crocantickets.com. Give us all information possible to make it easier to help you.
Customer service hours (peninsular Spain time):
● Mon-Thu: 10AM - 6PM
● Fri: 10AM - 11PM
● Sat: 5PM - 11PM
● Sun: 12 - 14PM
Close your event from the web dashboard.
Open the app.
As the app requests, give a name to the device.
In your web dashboard go to your event and click on the «lists» button to see the “Validation app code”. You can also find this code in the email we sent you when you closed the event.
Enter the “Validation app code” in the app.
You can now use the app to read QR codes in tickets and verify if they are valid. You can also access the list of buyers and find a name to validate the ticket manually.
Download the app:
● Android version in the Play Store
● iPhone version in the Apple Store
Go to the web dashboard and click on “Invoicing” → “Pending Invoices” to check your events waiting to be invoiced.
Select the event you want to invoice.
In the “Payment sheet number” field, enter the settlement number (here you can write a useful code to manage your accounting).
Click on “Request payment”.
From this moment you can access “Invoicing” → “Requested Invoices” to see the «settlement sheet», which reflects the amount raised in the event and the invoice for our service. When we pay you your event goes to the «Paid» section, from where you can download the invoice.
Every Tuesday we pay the requests we received until Monday at 12:00 noon.
Go to the web dashboard and select your event.
Go to the "Closing" section.
Click the button on the right that says "I want to cancel my event".
A window will open asking for the reason for cancellation. Type “CANCEL”.
We’ll notify the buyers and return the money, however, we recommend that you communicate the cancellation in the same means you used to promote the event, such as social networks or your website.
Write us from the email address you used to register indicating that you want to reopen your event, along with the event link and the new closing date and time.
If it is an emergency and we’re outside of customer service hours you can always go to your web dashboard, click on "Events" → "Closed" and create a new session.
Log in to access the web dashboard.
Select "Events" → "Open".
In the event you want to modify, click on "Manage".
By default, sales of the last 30 days are shown in the “sales” section. If you sold tickets 31 days or more ago, change the view of the section by clicking on the "historical" button in the upper right area.
Customer service hours (peninsular Spain time):
● Mon-Thu: 10AM - 6PM
● Fri: 10AM - 11PM
● Sat: 5PM - 11PM
● Sun: 12 - 14PM