Nosotros no organizamos los eventos, así que si deseas más información debes contactar con el organizador del evento. Encontrarás sus datos en la ficha del evento.

También puedes contactar con él donde viste promocionado el evento: como sus redes sociales o su sitio web. 

After the purchase we send you an email that includes the tickets. If you don't see it, make sure you check the spam folder. Also search in the search bar these terms “Hey! Here are your tickets"

If you still can’t find them, fill in the contact form at the end of this page.

Once we confirm that the event has been canceled, we will refund the amount of the tickets on the same card with which you bought them. The refund may take several days. Please write to us only if more than 10 days have been passed since the announcement of the cancellation.

Review question "My event has been canceled"

No refunds or exchanges are available.

If you see the charge in your bank statement but didn’t received the order confirmation email, contact us from the email address you used to make the purchased and include:


● Name of the event      

● Date and time of purchase      

● Total amount   

● Last four digits of the card used to buy the tickets     

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Sometimes, to complete the purchase, your bank requests an additional step, such as entering a code sent by SMS or the position of a coordinate card.


If you have a problem with this step, contact your bank. If the problem is different, fill in the contact form at the end of this page.

You must request it to the event organizer.

You can contact the organizer through their website or their social networks.

Make sure you use the latest version of Google Chrome or Mozilla Firefox. If you still can’t purchase, fill in the contact form at the end of this page, explaining which tickets you want to buy and we’ll help you.

 You cannot change the name of the ticket.

If the tickets you purchased are not nominative (the event organizer only asks for the buyer’s name and not each attendee’s name) any person can attend.


If your tickets are nominative, check "I want to change the name of my ticket".

In that case the event organizer decided to request only the buyer’s name, so there’s no problem, all tickets are valid.

This is something you should discuss with the manager of the venue where the event is taking place. You’ll find this information in the event page.

You can make the purchase with almost any Visa and MasterCard debit or credit card. We don’t support American Express and some prepaid cards.

You can’t. You can pay by credit or debit card.

We’ll refund the ticket provided it’s an error rather than different purchases. Contact us from the email address you used to make the purchase and include:


● Name of the event      

● Number of tickets bought on each purchase      

● Amount of each purchase      

● Date and time of purchases    

● Last four digits of the card used for purchased 



The order confirmation email you received after the purchase contains your ticket in passwallet (for Android and iPhone) and PDF format. Just show the ticket in any of those formats when entering the venue of the event.

Make sure you filled in all the fields and your email address is written correctly both times we request it.

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If you still have doubts, write us to Give us all information possible to make it easier to help you.

Customer service hours (peninsular Spain time):

● Mon-Thu: 10AM - 6PM    

● Fri: 10AM - 11PM      

● Sat: 5PM - 11PM    

● Sun: 12 - 14PM

  1. Close your event from the web dashboard.

  2. Download the app for Android or iPhone.

  3. Open the app.

  4. As the app requests, give a name to the device.

  5. In your web dashboard go to your event and click on the «lists» button to see the “Validation app code”. You can also find this code in the email we sent you when you closed the event.

  6. Enter the “Validation app code” in the app.

  7. You can now use the app to read QR codes in tickets and verify if they are valid. You can also access the list of buyers and find a name to validate the ticket manually.


Download the app:

Android version in the Play Store      

iPhone version in the Apple Store      

  1. Go to the web dashboard and click on “Invoicing” → “Pending Invoices” to check your events waiting to be invoiced.

  2. Select the event you want to invoice.

  3. In the “Payment sheet number” field, enter the settlement number (here you can write a useful code to manage your accounting).

  4. Click on “Request payment”.


From this moment you can access “Invoicing” → “Requested Invoices” to see the «settlement sheet», which reflects the amount raised in the event and the invoice for our service. When we pay you your event goes to the «Paid» section, from where you can download the invoice.


Every Tuesday we pay the requests we received until Monday at 12:00 noon.

  1. Go to the web dashboard and select your event.

  2. Go to the "Closing" section.

  3. Click the button on the right that says "I want to cancel my event".

  4. A window will open asking for the reason for cancellation. Type “CANCEL”.


We’ll notify the buyers and return the money, however, we recommend that you communicate the cancellation in the same means you used to promote the event, such as social networks or your website.

Write us from the email address you used to register indicating that you want to reopen your event, along with the event link and the new closing date and time.


If it is an emergency and we’re outside of customer service hours you can always go to your web dashboard, click on "Events" → "Closed" and create a new session.

  1. Log in to access the web dashboard.

  2. Select "Events" → "Open".

  3. In the event you want to modify, click on "Manage".

By default, sales of the last 30 days are shown in the “sales” section. If you sold tickets 31 days or more ago, change the view of the section by clicking on the "historical" button in the upper right area.

If you still have doubts, write us to Give us all information possible, including the email address you used to register, to make it easier to help you.

Customer service hours (peninsular Spain time):

● Mon-Thu: 10AM - 6PM    

● Fri: 10AM - 11PM      

● Sat: 5PM - 11PM    

● Sun: 12 - 14PM

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